Terms & Conditions
This website is owned and operated by S&C Sawicki trading as Floret Boutique. These Terms & Conditions govern the use of this website and the purchase of any goods from it. Please note that by accessing, using or browsing this website you accept, without limitation or qualification, these Terms & Conditions.
Floret Boutique reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.
1- Ordering and Deliveries
Placing and Accepting Orders
Floret Boutique offers daily delivery services Monday through to Friday (except public holidays). Same-day deliveries must be placed before 12 noon each day. We do not deliver on weekends, but orders can still be placed online over the weekend for Monday delivery.
Orders will not be dispatched until payment in full has been received and Floret Boutique is satisfied with the integrity of the order. Floret Boutique is not responsible for any loss or damage caused by late delivery or cancellation of an order or product.
Cancellation by Us
We reserve the right not to provide goods and services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from exercising these rights.
Cancellation by You
If you need to cancel an order, please contact Floret Boutique immediately. Once we have accepted an order, cancellation of the order is within our sole discretion.
Deliveries
Deliveries to unattended addresses are left at the front door or at the discretion of our courier, in an area that is safe and will limit the chance of being stolen or damaged. If items are undeliverable due to incorrect address or inaccessibility such as secure apartments, a re-delivery fee will apply. Please ensure you add a recipient phone number as this will help to avoid redelivery charges where possible.
It is the responsibility of the sender to ensure that the recipients name, address, delivery date and products ordered are correct. Should the wrong address be provided all re-deliveries to the same address will incur a re-delivery fee being the same as the original fee charged, re-deliveries to a new address will be charged the appropriate delivery fee for that suburb.
We accept no responsibility where deliveries have been deemed safe to leave by our couriers and the item/products goes missing or is stolen.
Where it is not possible to deliver flowers (i.e incorrect address has been given, locked gates on premises, unattended address etc) then the flowers will be bought back to the shop for customer collection, or for redlivery (re-delivery charge will apply).
We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
2- Hired Goods Damaged or Faulty on Return
The Client is responsible for any items hired from Floret Boutique. This may include but is not limited to sundry items, vases, candle holders, glassware and styling items. Damages, breakages and missing items may be invoiced to reclaim the value of such items.
3- Pricing
Prices of goods and services and delivery and other charges displayed on the Floret Boutique website are current at the time of display. These prices are subject to variation without notice. All prices are inclusive of Goods and Services Tax (GST).
All prices are in Australian Dollars unless otherwise specified.
4- Product Information
We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. All designs illustrated are a guide only to the products and services displayed. Some items may vary due to regional and/or seasonal availability or when they do not meet our quality standards. In some cases substitution of equivalent value and quality may be necessary to fulfil your requirements at our discretion.
5- Confidentiality and Privacy
Information You Provide to Us
For Floret Boutique to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time, such as product feedback.
Floret Boutique will only record your email address and other personal information when you register with us requesting to be on our mailing or when you purchase any products. Your information will only be used for the purpose for which you have provided it and we will not use or disclose your email address for any other purpose.
Information that you have provided to us will be used in two ways:
A) To enhance your shopping experience;
B) To communicate to you new products and services and also at times, the opportunity to take up special promotions or offers.
Other Privacy Information you should be aware of
Sign off or close your browser once you have finished shopping within Floret Boutique. This is to ensure that others cannot access your personal information and correspondence.
If you share a computer with someone or are using a computer in a public place, you are responsible for the security of and access to your computer.
6- Membership
As a Floret Boutique customer, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.
6- Refunds and Returns
As a family owned and operated business we understand the importance of customer satisfaction, we take great pride in the quality of our products and services. To ensure customer satisfaction, we guarantee to use the freshest available seasonal blooms and quality products in all our bouquets, gifts and flower arrangements.
However, please remember that flowers are a natural and perishable product and as such, may be affected by both indoor and outdoor environmental factors, seasonal availability and variations in colour, shape and size. Factors such as Air conditioning/Heating, Direct sunlight, extreme heat or changes in climate may have an adverse effect on the flowers. Therefore with all the possible variables, it is difficult for Floret Boutique to guarantee the flowers’ longevity or give an exact number of days they will remain fresh.
Our florists will gladly provide any information you require on helping prolong the life of your flowers. As a general rule to extend the life of your flowers, we recommend regular watering, cutting the stems of flowers in bouquets at an angle before arranging in a vase, changing the water in the vase every two days and keeping the flowers out of any direct sunlight or in the path of heating/air conditioning airflow.
If you receive gifts that are damaged or faulty, we kindly ask that you contact us within 14 Days from the time of purchase and return the faulty product or provide photographic visuals that clearly show the faults. After review, we will then provide a replacement or refund for you. Please note : we may request for the faulty product to be returned, to further assess fault for future reference.
If you are dissatisfied with the quality of perishable items, such as flowers, that you have received, we kindly ask that you contact one of our Team members within 48 hours from the time of purchase. A photograph of the unsatisfactory flowers is requested in order for us to understand the quality issue and also to possibly educate our florists or improve our processes to avoid similar issues recurring. We will then review the issue and at our discretion provide replacement flowers or issue a refund.
It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.
Refunds are processed within 48 hours of the customer being notified that their request for a full or partial refund has been granted. Refunds will only be made in the original payment method.
