1- Ordering and Deliveries
Placing and Accepting Orders
Floret Boutique offers daily delivery services Monday through to Friday only (Please note we do not trade on Public Holidays). Same day deliveries must be placed before 12 noon each day. If you would like your order delivered Saturday it must be preordered and confirmed by us at least 24 hrs prior as we do not trade over the weekend.
Orders will not be dispatched until payment in full has been received and Floret Boutique is satisfied with the integrity of the order. Floret Boutique is not responsible for any loss or damage caused by late delivery or cancellation of an order or product.
Cancellation by Us
We reserve the right not to provide goods and services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from exercising these rights.
Cancellation by You
If you need to cancel an order, please contact Floret Boutique immediately. Once we have accepted an order, cancellation of the order is within our sole discretion.
Delivery Fees will be confirmed after the order has placed based on the delivery address provided.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Re-sending may result in addition costs to you. If an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.
You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
2- Goods Damaged or Faulty on Delivery/Return
Floret Boutique’s main priority is your satisfaction. If you receive products that are damaged or faulty, we will happily organise an exchange for you. You must advise immediately and return damaged/faulty goods within 48 hours of receipt.
The Client is responsible for any items hired from Floret Boutique. This may include but is not limited to sundry items, vases, candle holders, glassware and styling items. Damages, breakages and missing items may be invoiced to reclaim the value of such items.